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Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. You can complain by writing or emailing us.

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.  

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use  Dispute Resolution Ombudsman  for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031.

Dispute Ombudsman

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

Are you a Landlord?

By law, landlords are generally responsible for making sure that gas fittings and flues are maintained in good order, and gas appliances are serviced andLandlords checked for safety once in a period of 12 months.
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Carbon Monoxide and Gas Leaks

Carbon Monoxide is colourless, odourless and tasteless. It is often referred to as the silent killer as we can't sense it. You should always have a Carbon Monoxide Detector fitted. Your Gas Appliances should be checked onGas Leaks a regular basis by a Gas Safe Registered Engineer.
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Un-Containable Water Leak

Make sure that you know where the Stop Cock is for your water supply. In the event of a Water Leak turn the stop cock off and give us a call. Water LeaksMake sure that your insurance policy covers you for water leaks.
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Affordable rates, fast, effecient service by qualified engineers

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