Water Heater Horror Story!

October 30, 2009 by  

It’s not every day that you feel compelled to write about a situation that has come to your attention that is extremely dangerous and life threatening, but today is one of those days.

Essex Heating Services was asked to look at a Water Heater (Main Multi Point BF) for a commercial operation that was not firing up. The Owner of the establishment said that the unit had stopped working the day before and that an engineer had been back today (which would have been Tuesday 27 October 2009). When the engineer left he said that it was working ok.

Needless to say it wasn’t and could not have been!

When we took the casing off we could not believe the state of the unit. Have a look for yourself at the pictures we took. The front of the unit had been packed with chunks of Fire Proofing that was loose all around the inside of the case.

Main Multi Point BF Water Heater 001

Main Multi Point BF Water Heater 002

You have to ask yourself, “Why would an engineer leave a unit in this condition knowing it was unsafe and a potential death trap?” It left us speechless. Someone could have been killed due to Carbon Monoxide Poisoning or the place could have burnt down.

We issued a warning notice to the owner and isolated the Gas and Water supply to the appliance. After discussion with the owner it was decided to replace the water heater with a new one.

We keep pointing out time and time again to make sure that the Gas Engineer who is carrying out work for you is Gas Safe Registered. Ask to see his card and take a note of his Gas Safe Number. This is for your protection.

Contact Essex Heating Services to have your Commercial or Domestic Appliances: –





01376 516513

07717 748507




One Response to “Water Heater Horror Story!”

  1. carl on September 3rd, 2012 2:21 pm

    Hi Robert,

    In this case the water heater was being used for a commercial application – something that it was not designed for.

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